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Who
will care for me? |
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Debbie
McHugh RGN, the manager, leads
the staff team at Southdown. Debbie has
worked with the Company since 1990 and
she holds ENB 941 in Care of Older Person
and ENB 931 in Care of Dying and their
Families. She has worked in many different
fields including orthopaedics, intensive care
and terminal care. |
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Debbie is assisted by a team of
experienced registered nurses and care
staff. |
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All care staff have to undertake specific training.
Southdown has its own training and development
programme, ensuring all staff are able to care for
our clients needs. |
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What
is the daily routine? |
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Southdown is your home and we promise you will not be
constrained by lots of rules. You have the freedom to explore
the home and the grounds whenever you choose. We are
here to meet your needs and where practical to help you keep
to your normal routine. |
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Will
I need to change my Doctor? |
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Providing your present doctor is happy to remain in charge of your
treatment when you move into Southdown, then you may keep the
same doctor. |
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Many residents however, find it more convenient to change to one of
the group practice serving Southdown, as the G.P visits us weekly and
therefore any problems can be quickly addressed -please let Debbie
know and she will help you organise this. |
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If you or your relatives would like to see the Doctor, please inform
Debbie or one of her nurses and they will arrange it for you. |
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If you are already taking regular medication, the nursing staff will take
care of any renewals to your prescription. |
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Regular visits to the home are also made by the Chiropodist,
Aromatherapist, Optician and Hairdresser. |
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What
are the meal times? |
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The menu – One of the staff will ask you about the foods you like
(or dislike). The cook will be happy to cater for any special diet you
may require. |
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Beverages and snacks are provided on request, but there will be
regular distributions of tea, coffee, biscuits etc., for yourself and your
visitors throughout the day. |
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Meal
Times |
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07.30
- 10.00 am
12.30 - 1.00 pm
3.00 - 3.30 pm
5.00 - 6.00 pm
9.00 pm
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Breakfast,
when, where and how you like it
Lunch
Afternoon tea
Supper
Night drinks and snacks |
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What
can I bring with me? |
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We encourage all our residents to bring as many small personal
belongings as they would like. This will help you feel at home and settle
in. At Southdown we are unfortunately unable to take responsibility
for jewellery, money or electrical appliances. We would suggest that
separate insurance cover is obtained by yourself to cover these items. |
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If you prefer to have your
own furniture, then that is
perfectly acceptable as long
as we know beforehand. All
rooms have a TV. |
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Should you require a
telephone installing in your
room, this can be arranged.
However, we do stress that
this is entirely the responsibility
of the resident and/or
relatives. We therefore, respectfully request that you make your own
arrangements with British Telecom who, judging by past experience
are fairly co-operative in installing a telephone quite quickly. If you
require one, you will be provided with a key to your room. |
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Does
Southdown provide social activities? |
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The staff endeavour to offer as much stimulation as possible we try to
provide outside entertainers, organised outings and visits to parks etc.
especially in the summer months. |
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We welcome children and animals to visit the home. It is important
that Southdown is lively, social and a happy home to live in. There is no
restriction on visiting times. |
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We appreciate your support in fund raising for trips etc. by taking part
in raffles and fêtes etc. |
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What
happens if I become unhappy or I have a problem? |
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Debbie will discus this with you at the time as all cases are different.
All issues will be dealt with within 28 days. (N.B. please leave contact
numbers to help us achieve this). If we are unable to solve the problem,
or should you prefer, you may contact the regulator: |
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Commission
for Social care Inspection
Chippenham Office
Suite C
Avonbridge House
Bath Road
Chippenham SN15 2BB
Tel( 01249) 454550 |
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They will look at any problems raised with them and if needed discuss it
with ourselves and take any action required. |
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There will be “open evenings” from time to time when Debbie
will be available to discuss any problems and suggestions you
may have. However, you are welcome to come in and speak with
someone at any time. |
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"We
strive to ensure that our residents live their lives to the full,
not just adding years to their lives, but more importantly life
to their years" |
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